Terms and Conditions

Please read this prior to making any bookings

Last updated: 9 November 2026

At a glance

Open courses are paid in full when you book.
Cancel 21 or more Business Days before the course for a full refund; charges rise to 100% under 7 Business Days (clause 4.2).
You can transfer once, free, with 14 or more Business Days’ notice. Later transfers cost £25 (one-day courses) or £50 (two- and three-day courses) (clause 4.4).
You can send someone else in your place at no charge.
If you booked as an individual, your statutory cancellation rights still apply (clause 4.6).

1. General & Environmental Policy

In accordance with Highland First Aid Ltd’s Environmental Policy, all correspondence, including booking confirmations, joining instructions and invoices, will be carried out electronically whenever possible.

In these terms:

Open course means a public course at our Fort William venue, where individuals book their own places.
Closed course means a private course for a single organisation or group.
Business Day means Monday to Friday, 09:00 to 17:00, excluding Scottish bank holidays. Notice received outside these hours counts from the start of the next Business Day.

2. Bookings and Payment

Open courses (public): bookings must be paid in full at the time of booking via the Highland First Aid website. If payment by invoice is specifically agreed, payment must be received by the date stated on the invoice and, in all cases, before the course starts.
Closed courses (private groups and organisations): invoices must be paid by the due date stated on the invoice (normally within 30 days of the invoice date), unless otherwise agreed in writing.
Certification: certificates remain the property of Highland First Aid Ltd until full payment has been received. We reserve the right to withhold certificates until the balance is settled.

New client bookings

For clients with whom we do not have an established payment history:

All bookings are provisional until full payment has been received. For courses starting more than 7 Business Days from the date of booking, your place will be held for 7 Business Days. If payment is not received within this period, the reservation will be released without further notice.
For courses starting within 7 Business Days of the booking date, payment must be received within 48 hours of the booking being made, or before the course start date, whichever is sooner.
Once an established payment history has been built up, standard invoicing terms may be discussed and agreed in advance.

3. Late Payment

Business customers: Highland First Aid Ltd reserves the statutory right to claim interest (currently 8% above the Bank of England base rate) and fixed-sum compensation for debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended): £40 for debts under £1,000; £70 for debts of £1,000 to £9,999.99; £100 for debts of £10,000 or more.
Individuals: late payment may result in the cancellation of your place or the withholding of your certificate.

4. Cancellations, Postponements and Transfers

4.1 If Highland First Aid cancels

We reserve the right to cancel or postpone any course due to low numbers, instructor illness or unforeseen circumstances. If we do, you can choose:

a full refund of fees paid (if the course has not yet started);
a proportionate refund (if the course has started but cannot be completed); or
an alternative date to complete the training.

We are not responsible for travel, accommodation or other costs you have incurred, except where the law requires us to be.

4.2 If you cancel (open or closed courses)

Cancellations must be made in writing (email is fine). The following charges apply, based on the notice given before the course start date:

21 or more Business Days: full refund, no fee payable.
14 to 20 Business Days: 25% of the course fee is payable.
7 to 13 Business Days: 50% of the course fee is payable.
Fewer than 7 Business Days: 100% of the course fee is payable.

If we resell your place on an open course to someone who would not otherwise have booked, we will refund the course fee you have paid, less an administration fee of £25 for one-day courses or £50 for two- and three-day courses.

4.3 Postponing a closed course

If an organisation asks to postpone a closed course to a later date:

a postponement fee of 25% of the original course fee will be charged, plus any non-refundable travel or accommodation expenses we have incurred;
the rearranged course will be invoiced at the full rate; and
any further cancellation or postponement of the rearranged course will incur a 100% cancellation fee, regardless of the notice given.

4.4 Transferring to another date (open courses)

You may transfer an open-course booking to another open course once. The new course must take place within 6 months of the original course date, subject to availability.

14 or more Business Days’ notice: free of charge.
7 to 13 Business Days’ notice: available once the course fee has been paid in full, plus a transfer fee of £25 for one-day courses or £50 for two- and three-day courses.
Fewer than 7 Business Days’ notice: available once the course fee has been paid in full, plus the same transfer fee, and only to a course date that we offer with places available.

Please also note:

A transferred booking cannot be transferred again, cancelled or refunded. If you do not attend the new course, the fee is forfeited.
If you cannot attend because of illness, injury or bereavement and you provide reasonable evidence, the transfer fee is waived. The once-only and 6-month limits still apply.
You may send a substitute in your place at no charge, up to the start of the course, provided they meet any course entry requirements (for example, holding a valid certificate for a requalification course).
No transfer is possible once a course has started.

One-day courses: Emergency First Aid at Work, EFAW +F (Forestry), 8-hour Outdoor First Aid. Two- and three-day courses: 16-hour Outdoor First Aid, First Aid at Work Requalification, First Aid at Work.

4.5 Late arrival and non-attendance

The awarding bodies require learners to attend the whole course. Learners arriving more than 15 minutes late may not be able to continue. Non-attendance, late arrival or leaving early is treated as a cancellation with fewer than 7 Business Days’ notice.

4.6 Your statutory cancellation rights (individuals)

If you are an individual booking for yourself (not on behalf of an organisation) and you booked online, by phone or by email, you have the right to cancel within 14 days of booking without giving a reason. If you ask us to provide the course within those 14 days and then cancel, you will pay only for any part of the course already provided. Once the course has been fully completed, the right to cancel no longer applies. To cancel, email simon@highlandfirstaid.co.uk. Nothing in these terms affects your statutory rights.

5. Health, Fitness and Accessibility

Highland First Aid Ltd is committed to the Equality Act 2010. First aid training can be physically demanding (for example, performing CPR on the floor).

Telling us in advance: if you have a mobility impairment, medical condition or disability that may affect your participation, please let us know when booking, or as early as possible, so that we can plan any reasonable adjustments.
Reasonable adjustments: we will make every effort to provide reasonable adjustments. However, if a learner cannot meet the mandatory assessment criteria set by the awarding body (for example, physical demonstration of CPR), a certificate of attendance may be issued instead of a full qualification.
Safety: we reserve the right to withdraw any person from an activity if their physical or medical condition seriously endangers the health and safety of themselves or others. In such cases we will offer a transfer to a later course where appropriate; otherwise, fees may not be refundable.
Age: learners must be aged 14 or over. Learners under 18 should be booked by a parent, guardian or organisation.

6. Insurance and Liability

Insurance: Highland First Aid Ltd is insured up to £6,000,000 for Malpractice, Professional Indemnity, Public Liability and Products Liability (underwritten by Zurich Insurance plc).
Personal belongings: we are not responsible for loss of or damage to personal belongings brought to a course, unless it is caused by our negligence.
Damage to our equipment: we reserve the right to invoice the client for any damage caused to our equipment or property through a deliberate act, negligence or recklessness.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

7. Data Protection

Your personal data will be processed in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Notice (www.highlandfirstaid.co.uk/policies). We share your data only as needed to deliver your course and certificate: with the awarding body (ITC First or SQA), with the organisation that booked you (where applicable), and with the service providers we use for bookings, invoicing and email.

8. Complaints

If you are unhappy with any part of our service, please contact simon@highlandfirstaid.co.uk. Our Complaints and Appeals Policy is available on our Policies for Learners page.

9. Governing Law

These terms are governed by the laws of Scotland, and disputes are subject to the jurisdiction of the Scottish courts. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.

10. Changes to These Terms

We may update these terms from time to time. The terms in force when you book apply to your booking.

Highland First Aid Ltd

Company No: SC592363

Registered Office: 7 Pobs Drive, Corpach, Fort William, Highlands, PH33 7JP

Email: simon@highlandfirstaid.co.uk

Tel: 07542 221937